Training

CRM Learning Resources

Abe Saldana — Thu, 07 May 2009 18:00:31 GMT

Working on a CRM customization project one of my customer’s employee ask me on how to learn Microsoft Dynamics CRM 4.0, and what public resources are available for him to get for free and learn on his own time, I was recalling some of the training documentation I was using at the beginning, but after a wile i lost some of the important links, so I resulted to find and publish some of the resources i used, so here is a short list with my personal top 15 resources.

Learning and Implementation

CRM 4.0 Implementation

Developer Ramp up kit for Microsoft Dynamics CRM 4.0 (Videos)

Performance and Scalability White papers

Logical Database Diagrams

Development Links:

Microsoft Dynamics CRM 4.0 Software Development Kit (SDK)

Microsoft Dynamics CRM 4.0 Deployment Software Development Kit (SDK)

CRM Plug-In registration Tool

Diagnostics and Administration

CRM Diagnostics Tool

CRM Performance Tool

Latest Updates and Roll Ups

Books

Programming Microsoft Dynamics CRM 4.0 (Pro-Developer)

Working with Microsoft Dynamics CRM 4.0

CRM as a Rapid Development Platform

Abe Saldaña

CrmBuzz.net

Everything here, though, is my personal opinion and is not read nor approved before being posted. No warranties or other guarantees will be offered as to the quality of the opinions or anything else offered here.

Microsoft CRM codename "Titan" videos

Abe Saldana — Fri, 11 May 2007 19:37:28 GMT

These are 2 videos one from Steve Ballmer on Convergence and the other is an interview on Channel 9 here Brad Wilson, Bill Patterson and Ben Riga expose the benefits and capabilities of CRM and they show at the end a small demo on "Titan"

View On-demand webcast of Steve Ballmer's Keynote

View Channel 9 Interview with Brad Wilson, Bill Patterson and Ben Riga

The new version introduces an advanced multitenant architecture, and uses a single code base to support on-premise deployments as well as software-as-a-service (SaaS) deployments through hosting partners and through the upcoming Microsoft Dynamics Live CRM service.

www.microsoft.com/presspass/press/2007/jan07/01-10CRMTAPPR.mspx

Read & Enjoy

Abe Saldana

MS Dynamics CRM 3.0 learning and training

Abe Saldana — Tue, 08 May 2007 03:40:31 GMT

A couple of weeks ago I started working with MS CRM 3.0 for my company’s Customer Care department, this project is interesting and exiting at the same time, working on a new product and new infrastructure give me the motivation to continue learning, I will be installing and work on the configuration initially, but the plans are that I need to work on the integration for CRM and GP, taking some time before I started working on the development environment and our production staging area.

I was looking for more information on the Customization for the applications and found some link that point all the time to the same book, “Working With Microsoft Dynamics CRM 3.0” Microsoft Press, I started reading and getting to understand the application and the framework, I will start my feed on CRM and the configuration and customizations I will be making, so this is going to be more than a work on progress type a blog

Download the sample chapter on Workflow www.sonomapartners.com/microsoft-crm-book-sample.aspx

Enjoy the reading!

Abe Saldaña